All surgical candidates/patients must be aware of the following policies regarding procedures, charges, cancellation, and rescheduling of surgical procedures and services.
If your surgical procedure is permanently cancelled for any reason or at any time, a $750 cancellation fee will apply. In the case that medical services have been rendered, aditional costs may apply.
If your procedure is cancelled by the center or the doctor on your PRE OP DAY and/ or SURGERY DAY as a result of patient's failure to disclose a medical condition/history/medication, etc. If the patient fails to follow instructions in preparation for surgery, and/ or any other reason preventing the scheduled surgery from taking place. OR you decide to cancel your surgery for any reason; there will be a CANCELATION FEE OF $1,500. (If patient is given the option to reschedule for a future date. and she chooses to re-schedule no fee will be applied).
If you have purchased a massage package and decide to cancel prior to receiving any of the individual massages, a full refund will be issued. If you decide to cancel after receiving any of the individual massages, then the individual sessions received will be charge d at the regular price instead d of the discounted package price, and you will be entitled to a refund for the unused funds if any.
If you purchase post-surgery garments, products, or accessories, said orders are final upon receipt and cannot be cancelled. exchanged or any refunds given.
Patient understands that prior to undergoing the surgical procedure purchased, the Doctor based on his/her evaluation of the Patient may require additional testing. examination, procedures, machinery, or evaluations which may include but shall not be limited to; cell saver equipment, additional drug testing, biopsy. Patient understands that any such requirement is at the sole discretion of the Doctor over which the Surgical Center has no control. and which may bear an additional cost to the Patient. Patient acknowledges and understands that said additional cost if any is a requirement to undergo the surgery is the responsibility of the Patient and shall be paid prior to the scheduled Surgery.
Upon cancellation n of a procedure or treatment. if Patient wishes to receive a refund and one is due to patient. it shall be requested by filling out the Refund Request Form. The Refund Request Form can be found on the Patient’s portal and can only be processed through Patient’s portal. You can find information about the refund process on our website or can request help by contacting our Refund Department by calling: 786-461-1040. Upon receipt of the completed Refund Request Form from the Patient’s portal, the refund will be processed, and Refund will be complete d within 35 days. NO REFUND will be processed until a completed Refund Request Form is submitted via the portal. Patient will be able to track the status of his/her refund through their secure portal. If a Dispute is filled with your bank. Refund process WILL BE STOPPED until Dispute has been finalized on our end. Dispute process can take 60-90 days to resolve. and fee will also be applied. Patients are advised to submit your request with the office to minimize refund delays.
Refunds will be completed in the same method that initial payment was made. If payment is made using a credit card, then Refund must go back to the same card used for payment. If at the time of the refund, Patient does not have the credit card used to make the payment. then upon verification of identity, an alternative method shall be used to complete the refund. However, in any such event, Patient ac knowledges and understands that the refund process may take longer up to 30-60 days.
Patient understands that she/he will have up to two years after deposit is made to complete the desired procedure at the given special. After two (2) years all prices and specials are subject to change.
Your care and satisfaction are very important to us and we want to make sure your experience with us is a pleasant one.